Communicating With Customers

5 Ways You May Be Cutting Off Communication With Customers

  For all the hoopla about how companies love their customers, it’s just trash talk. I’m convinced that 95 out of 100 organizations don’t...

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Using Language Wisely

Are You Telling Stories or Anecdotes? — And Why It Matters

The president wanted to hit a grand slam at his first all-hands meeting with employees watching the broadcast from around the world. Obviously,...

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Leading With Common Sense

3 Common Sense Tips to Communicate Change That Aren’t Common Practice

  Randomness terrifies people. In a world where someone can walk into a shopping mall and open fire on hundreds of innocent people, where jobs...

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Improving Team Communication

4 Tips to Tie a Team Presentation Together

  A basketball team that can work the ball down the court and dunk it play after play is a beautiful thing. A family that laughs together...

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Increasing Organizational Trust

3 Ways to Disagree Without Sounding Disagreeable

  Good leaders can develop bad habits.  With careless phrasing, they can give the impression that others’ opinions are invalid.  The...

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Being the Best Leader Possible

10 Ways to Become a Better Negotiator Next Year

  As I’ve coached senior leaders in communication skills for the past three decades, I’ve had opportunity to observe 10 habits that set...

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