(Forbes first published my article here.) Letting your employees communicate with your customers and prospects can kill your business. Let me be...
Read moreSome of the biggest foul-ups with customers and prospects result from missing or inadequate notes entered in the company database. The salesperson or...
Read more(Forbes first published my article here.) A recent survey by Zety, a career service firm, of more than 1,000 US workers found that 79 percent say...
Read more(Forbes first published my article here.) Emails and presentations mimic conversation. That can be both good and bad. Good, because our words can...
Read moreThe first day I walked into Miss Amos’s literature class, I was scared. Not because of the subject or the fact that this was my first day in a new...
Read more(Forbes first published my article here.) My husband and I used to get into “intense” discussions when we traveled together on business. No,...
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