Leadership

Syncing Your Communication Style With Your Boss’s Preferences

(This blog first appeared on Forbes here.) Have you slipped into the habit of Sonic-style communication with your boss—much like you drive by for an Orange Slush? “Drive-by” interactions sound like this: “I need to talk to you sometime before we make final plans for the tradeshow.” Or: “Can we talk about a few things [...]

2018-06-04T09:57:19+00:00 By |Comments Off on Syncing Your Communication Style With Your Boss’s Preferences

Is Your Discussion a Helpful Debate or a Heated Dogfight?

You’ve heard that politics and religion are taboo topics in the workplace. But it’s not just politics and religion nowadays. It’s also social issues and controversial company policies and values that cause people to hold their tongue and wonder: Where’s the line? Is it smarter to keep quiet and “play it safe”? Or do you [...]

2018-05-29T04:37:45+00:00 By |Comments Off on Is Your Discussion a Helpful Debate or a Heated Dogfight?

5 Communication Practices to Revolutionize Customer Service

These two recent customer service experiences are all too common: Scenario 1—Failure to Follow-Through: To ask a question about my life insurance policy, I called the two agents who sold it to me. (Their names are listed on the statement the company mails to me quarterly.) I discovered that Joe retired 8 years ago; Helen, [...]

2018-05-21T19:56:10+00:00 By |Comments Off on 5 Communication Practices to Revolutionize Customer Service

Are You Delivering Great Stories—Or Just Narrating Them?

In my coaching practice, executives often tell me they want to improve their ability to tell stories that inspire and persuade. But as we start work together, they often haven’t thought about the subtle difference in delivering a story versus narrating one. Big difference. Let me illustrate here as best I can. Okay, I can’t [...]

2018-05-01T04:42:38+00:00 By |Comments Off on Are You Delivering Great Stories—Or Just Narrating Them?

5 Tips for Women Talking Techie to Technical Men

(My column first appeared on Forbes here.) Communicating technical concepts to another technical person requires focus and discipline. Add to this picture other complexities in cross-gender communication. Then scratch below the surface, and you’ll understand why you’re in a difficult situation: A technical communicator won’t let you off the hook with vague generalities. A technical [...]

2018-04-24T03:35:55+00:00 By |Comments Off on 5 Tips for Women Talking Techie to Technical Men

How to Boost Your Credibility at Work

(This blog first appeared on Forbes.com here.) Credibility is hard to earn and easy to lose. People judge you not only based on your job performance, but also by your communication––how you talk and what you talk about when and with whom. Words have to match actions. In addition to meeting your deadlines and hitting [...]

2018-04-10T10:56:15+00:00 By |Comments Off on How to Boost Your Credibility at Work