(Forbes first published my article here.) Distrust represents the biggest barrier between leaders and followers. And that distrust reveals itself...
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Whether delivering a presentation, delegating a project, or passing someone in the hallway, leaders get questions. Some challenging, some trivial....
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(Forbes first published my article here.) Letting your employees communicate with your customers and prospects can kill your business. Let me be...
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Some of the biggest foul-ups with customers and prospects result from missing or inadequate notes entered in the company database. The salesperson or...
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(Forbes first published my article here.) A recent survey by Zety, a career service firm, of more than 1,000 US workers found that 79 percent say...
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(Forbes first published my article here.) Emails and presentations mimic conversation. That can be both good and bad. Good, because our words can...
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