Hands using laptop on desktop with mail

You Lost Me at Hello—And Other Email Greetings That Put People Off

In the movie Jerry Maguire, Tom Cruise barges into his home after an argument and long separation from his wife, starts an explanation meant as an...

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businesswoman covering mouth with hand

Communication Zingers to Avoid in Your Presentations, Writing, and Conversations

It’s often not the big things but the small missteps that damage relationships—particularly when it comes to receptivity. Of course, as the...

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Insecure worried young woman holding laptop feels awkward

5 Things You Communicate Without Ever Saying a Word

Privacy has become a hot issue on social media. But social media aside, your body language may give away much more to your clients, coworkers, and...

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Attractive young woman delivering presentation

The 5 Best Ways to Put Together and Deliver a Lousy Presentation

(Forbes first published my article here.) Mediocre business presentations rarely melt hearts, mend behavior, or motivate listeners to action....

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Old boss and young male employee in the office

How to Work With a Tyrant, Keep Your Cool, and Ultimately Win

(Forbes first published my article here.) Do you work with or for a tyrant? A colleague? Your boss? Or a client? If so, then you know that tyrants...

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Shocked businessman pointing at himself being in denial against gray background

Is It Wrong to Always Be Right?

Recognize any of these people around you? They must always have the last word in a discussion. They want to “set the record straight” in...

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