Communication

Why Doing What You Say Matters

(This article originally appeared here on Forbes on May 19, 2018.) When it comes to commitments, there are two kinds of people in the marketplace: Those who keep commitments as if their life depended on it—and those who break them as easily as crystal. By definition, integrity means soundness, sincerity, truthfulness, coherence, honesty, of good [...]

2018-07-17T05:29:57+00:00By |0 Comments

12 Communication Habits to Be a Better Boss

Nobody intends to be a bad boss. Managers aspire to earn the respect of their team, engage their people in the mission, and win their loyalty for the long term. For the best bosses, those things happen. Other managers, however, struggle with the relationship-side of their responsibilities.   So What’s The Big Challenge? Ask their [...]

2018-07-10T04:42:20+00:00By |0 Comments

5 Ways to Gain Credibility With Executive Leaders

(This article first appeared on Forbes here.) Few things are more frustrating than identifying a problem, developing a viable solution, hearing accolades from coworkers only to have your executive team question the very premise of your recommendation. Rather than being greeted with gratitude and confidence, in their presence, you feel as credible as Bernie Madoff [...]

2018-07-03T04:33:21+00:00By |Comments Off on 5 Ways to Gain Credibility With Executive Leaders

8 Signs You’re About to Hire the Wrong Job Applicant

Piles of résumés represent time to wade through job applicants, trying to match a position with a person’s expertise and skills. It would be so much faster if the unsuitable job applicants walked in with a stamp on their forehead: “Reject.” Then you’d have time to spend with the best qualified candidates. The best candidates [...]

2018-06-26T05:04:30+00:00By |Comments Off on 8 Signs You’re About to Hire the Wrong Job Applicant

Why Prospects Don’t Answer Their Phone—and How to Change Things

Answering your phone can be a dicey experience these days. Having some off-beat, unhelpful caller waste your time—or worse, insult you—can spoil a good day. If you have a sinking feeling some of your salespeople may be making such critical mistakes (or heaven forbid, you yourself have tried these call openers), pass on this warning: [...]

2018-06-12T04:36:13+00:00By |Comments Off on Why Prospects Don’t Answer Their Phone—and How to Change Things

Syncing Your Communication Style With Your Boss’s Preferences

(This blog first appeared on Forbes here.) Have you slipped into the habit of Sonic-style communication with your boss—much like you drive by for an Orange Slush? “Drive-by” interactions sound like this: “I need to talk to you sometime before we make final plans for the tradeshow.” Or: “Can we talk about a few things [...]

2018-06-04T09:57:19+00:00By |Comments Off on Syncing Your Communication Style With Your Boss’s Preferences