inclusion

The Trap of Forced Inclusion

For twenty years, I was married to someone who struggled with depression, despite years of therapy, and in-patient care at psychiatric hospitals. At...

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presentation prepare

Polish Your Presentation—But Not to Perfection

(Forbes first published my article here.) Whether engineers, analysts, athletes, or sales professionals, you’ve heard and seen the best and...

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Cross-Functional Communication

4 Ways to Improve Cross-Functional Communication

The weather forecaster issues a tornado warning, so you get out your new flashlight to make sure it’s working in case the electricity goes off....

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workplace bullying

How to Respond to Bullies and Insults at Work

(Forbes first published my article here.) One positive benefit of the Pandemic that some may have overlooked: Working remotely may have put you...

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co-author, collaborator, ghostwriter

Collaborator, Coauthor, or Ghostwriter? How to Decide Which You Need

Early in my career, I collaborated with CEO Jim on his business book. After I’d completed the first draft and he reviewed it, we sat down together...

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customer-service communication

Communication Habits That Drive Customers Crazy—And How to Stop Them!

My last few interactions as a customer have traumatized me. For three nights, the conversations have replayed in my head for hours of fitful drama...

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