Likeability

How Language Makes You Likeable—or Not!

Following the 2020 Supreme Court Justice Confirmation hearings and the presidential and vice presidential debates, you heard the pundits as well as...

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coaching communication

How to Coach With Feedback That’s Useful and Well Received

Ask any manager what they dislike most about their job, and they’ll respond quickly with something like this: “Giving negative feedback.” Or:...

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Humorous Presentations

Start With a Joke—Or Maybe Not!

The standard line among professional speakers about the importance of humor, even in serious business or technical presentations, goes like this:...

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slacker

How to Respond When Slackers Don’t Pull Their Weight

Back in high school, the kids called it snitching. Teachers, trying not to be complicit in the tattling but also wanting to build a positive...

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communication tips

Top 21 Communication Tips for 2021

Nobody decides to be a poor communicator. They become ineffective through neglect. Instead of mindful, intentional communication, they adopt clichés...

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Communication Incivility

Stopping Communication Incivility in Your Workplace

(Forbes first published my article here.) In addition to unrest in the streets, incivility crops up in the workplace all too often. Many offer...

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