Everybody spins—to get a date, a mate, a job. Spinning simply means putting your best foot forward by telling your story of what happened with the best possible interpretation of the facts and the situation. Deception happens when you alter or omit facts with the intent to change another’s perspective on a situation. Lying, . [...]
(This article originally appeared here on Forbes on May 19, 2018.) When it comes to commitments, there are two kinds of people in the marketplace: Those who keep commitments as if their life depended on it—and those who break them as easily as crystal. By definition, integrity means soundness, sincerity, truthfulness, coherence, honesty, of good [...]
(This article first appeared on Forbes here.) Few things are more frustrating than identifying a problem, developing a viable solution, hearing accolades from coworkers only to have your executive team question the very premise of your recommendation. Rather than being greeted with gratitude and confidence, in their presence, you feel as credible as Bernie Madoff [...]
Piles of résumés represent time to wade through job applicants, trying to match a position with a person’s expertise and skills. It would be so much faster if the unsuitable job applicants walked in with a stamp on their forehead: “Reject.” Then you’d have time to spend with the best qualified candidates. The best candidates [...]
Please hear me out on this: Life is not all about hype and happiness. Meaning bubbles to the psyche from moments of sadness as often as glee. Relationships among coworkers, friends, and family mean you’ll eventually lose those you love. And as part of working through your grief, you’ll attend a funeral or memorial to [...]
Answering your phone can be a dicey experience these days. Having some off-beat, unhelpful caller waste your time—or worse, insult you—can spoil a good day. If you have a sinking feeling some of your salespeople may be making such critical mistakes (or heaven forbid, you yourself have tried these call openers), pass on this warning: [...]
