Some glitches turn out to be funny—later, at least to the audience. Before a group of gregarious sales reps, I was trying to make the point that...
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How to manage an obnoxious employee or vendor? Glad you asked—and I know you’re “asking for a friend” because no one wants to admit they’ve...
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You run into ramblers everywhere: On a Zoom webinar. In the board room. In your training class. The reasons vary: They have extensive experience....
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Suppose you’re in a staff meeting or rolling out a new policy in an all-hands meeting, and Rani, an employee, poses this question to you: “You...
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“The agent requested my proposal right away after I sent my pitch. But it’s been two weeks, and I haven’t heard a word. Is that good or bad?...
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In my first few years as owner/CEO of a small business, I wasted far too much time in interviewing job applicants. My habit was to ask a few softball...
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