How to manage an obnoxious employee or vendor? Glad you asked—and I know you’re “asking for a friend” because no one wants to admit they’ve...
Read more
You run into ramblers everywhere: On a Zoom webinar. In the board room. In your training class. The reasons vary: They have extensive experience....
Read more
Suppose you’re in a staff meeting or rolling out a new policy in an all-hands meeting, and Rani, an employee, poses this question to you: “You...
Read more
“The agent requested my proposal right away after I sent my pitch. But it’s been two weeks, and I haven’t heard a word. Is that good or bad?...
Read more
In my first few years as owner/CEO of a small business, I wasted far too much time in interviewing job applicants. My habit was to ask a few softball...
Read more
You’ve heard it said: “You never get a second chance to make a good first impression.” That may be true—but you can definitely change that...
Read more
