merger chaos

How Not to Manage Merger Chaos

Big Bank acquired our Small Bank mid-month (real names removed to protect the guilty). Small Bank notified customers a month prior to the merger...

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Over-Explaining

Are You So Technical You Turn People Off?

(Forbes first published my post here.) When my husband and I first married, we had an ongoing travel battle. Working in Houston as a consultant, I...

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customer communication

Are Your Frontline People Killing Your Business?

Letting your employees communicate with your customers and prospects can kill your business. Let me be clear: Employees should be able to talk or...

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Turning Down a Client or Prospect

How To Turn Down A Client Or Prospect Tactfully

(Forbes originally published my article here.) Yes, yes, I know most businesses are continually soliciting clients and prospects—not trying to...

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business proposal

9 Steps to Writing a Business Proposal That Wins New Clients

While lead generation may be the most talked-about method of landing new clients, the business proposal is the final key step to reeling them...

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email bottleneck

Is Your Email Inbox a Bottleneck for the Entire Team?

(Forbes first published my article here.) Nobody wants to answer that question with a yes. But then, you yourself may be the least objective...

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