The weather forecaster issues a tornado warning, so you get out your new flashlight to make sure it’s working in case the electricity goes off....
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My last few interactions as a customer have traumatized me. For three nights, the conversations have replayed in my head for hours of fitful drama...
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Big Bank acquired our Small Bank mid-month (real names removed to protect the guilty). Small Bank notified customers a month prior to the merger...
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(Forbes first published my post here.) When my husband and I first married, we had an ongoing travel battle. Working in Houston as a consultant, I...
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Letting your employees communicate with your customers and prospects can kill your business. Let me be clear: Employees should be able to talk or...
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(Forbes originally published my article here.) Yes, yes, I know most businesses are continually soliciting clients and prospects—not trying to...
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