African American businessman holding cellphone to ear looking bored.

Are Your Frontline People Killing Your Business With Their Communication?

(Forbes first published my article here.)  Letting your employees communicate with your customers and prospects can kill your business. Let me be...

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Red and white striped concrete road barrier lying on the pavemen

Communication Foul-Ups that Stall Coworkers’ Productivity

Some of the biggest foul-ups with customers and prospects result from missing or inadequate notes entered in the company database. The salesperson or...

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group of businesspeople sitting at conference table appearing upset

Straight Talk From Leaders In Tough Times

(Forbes first published my article here.) We’re just finishing a bathroom remodeling job in the home we built more than two decades ago. The...

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Young man interviewing a woman in a radio studio

How to Choose the Best PR Firm to Promote Your Book

As an author, sooner or later you’ll be evaluating what a PR firm can do for you in launching your book and helping with ongoing promotion. Notice...

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The 5 Most Common Causes of Miscommunication—and What to Do About Them!

(Forbes first posted my article here.) The seventh email on the same situation just popped into my inbox. Yet the matter was so very simple to...

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Cross-Functional Communication

4 Ways to Improve Cross-Functional Communication

The weather forecaster issues a tornado warning, so you get out your new flashlight to make sure it’s working in case the electricity goes off....

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