(Forbes first published my article here.) Letting your employees communicate with your customers and prospects can kill your business. Let me be...
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Some of the biggest foul-ups with customers and prospects result from missing or inadequate notes entered in the company database. The salesperson or...
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(Forbes first published my article here.) We’re just finishing a bathroom remodeling job in the home we built more than two decades ago. The...
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As an author, sooner or later you’ll be evaluating what a PR firm can do for you in launching your book and helping with ongoing promotion. Notice...
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(Forbes first posted my article here.) The seventh email on the same situation just popped into my inbox. Yet the matter was so very simple to...
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The weather forecaster issues a tornado warning, so you get out your new flashlight to make sure it’s working in case the electricity goes off....
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