Customer Service

The 10 Commandments of Successful Sales Communication

Salespeople typically do a great job in engaging customers and presenting their service or product. But occasionally, a salesperson stuns you. Such was the case about a year ago while I was shopping for a jewelry armoire. When I climbed into the car after the sales interaction, I grabbed my iPhone to make a note [...]

2019-02-25T21:57:30-05:00By |Comments Off on The 10 Commandments of Successful Sales Communication

4 Ways to Maximize Your Business Communication in the New Year

(This article first appeared on the Microsoft blog here.) The mantra for many every new year: Faster. Better. Cheaper. Applied to communication, that phrasing typically means email productivity. I knew we’d reached a tipping point on business communication when I heard my 87-year-old mom lean back from the dinner table and say with a heavy [...]

2018-12-31T23:45:17-05:00By |Comments Off on 4 Ways to Maximize Your Business Communication in the New Year

Top 10 Communication Blogs From 2018: Did You Miss These?

Thanks for being a reader in 2018. To wrap up the year, I’m re-running 10 of the most popular communication blogs in the last 12 months just in case you missed them.   Top 10 Booher Communication Blogs of the Year   How to Stop a Micromanaging Boss Far too many people have had a [...]

2018-12-18T05:02:11-05:00By |Comments Off on Top 10 Communication Blogs From 2018: Did You Miss These?

4 Positive Responses to Negative Feedback—Even When You Disagree

From time to time, most of us will receive some negative feedback either at work or home. You may agree or disagree with it. But often your positive response in the situation will matter far more and for far longer than the feedback itself. For example, the boss says, “Your monthly status report is late [...]

2018-11-27T03:52:00-05:00By |Comments Off on 4 Positive Responses to Negative Feedback—Even When You Disagree

The Best Kept Secret in Handling Emotional Conversations Well

Have you ever awakened at 3:00 a.m., rehashing a conversation from earlier in the day? Why didn’t I think to say X? Or if I had just commented that Bryan’s actions were “unusual” instead of calling them “irrational,” maybe he wouldn’t have exploded and walked out. What if . . . . On and on, [...]

2018-11-13T03:51:37-05:00By |Comments Off on The Best Kept Secret in Handling Emotional Conversations Well

11 Ways to Communicate Change Positively

Change usually involves a period of chaos until people struggle through it to success. Even the world’s most powerful software requires a learning curve. Influencing people to take action or to change their mind often includes minimizing the risk of potential pain in a negative outcome. To minimize that risk, take a few tips from [...]

2018-10-09T00:51:04-05:00By |Comments Off on 11 Ways to Communicate Change Positively