Young man interviewing a woman in a radio studio

How to Choose the Best PR Firm to Promote Your Book

As an author, sooner or later you’ll be evaluating what a PR firm can do for you in launching your book and helping with ongoing promotion. Notice...

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The 5 Most Common Causes of Miscommunication—and What to Do About Them!

(Forbes first posted my article here.) The seventh email on the same situation just popped into my inbox. Yet the matter was so very simple to...

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Cross-Functional Communication

4 Ways to Improve Cross-Functional Communication

The weather forecaster issues a tornado warning, so you get out your new flashlight to make sure it’s working in case the electricity goes off....

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customer-service communication

Communication Habits That Drive Customers Crazy—And How to Stop Them!

My last few interactions as a customer have traumatized me. For three nights, the conversations have replayed in my head for hours of fitful drama...

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merger chaos

How Not to Manage Merger Chaos

Big Bank acquired our Small Bank mid-month (real names removed to protect the guilty). Small Bank notified customers a month prior to the merger...

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Over-Explaining

Are You So Technical You Turn People Off?

(Forbes first published my post here.) When my husband and I first married, we had an ongoing travel battle. Working in Houston as a consultant, I...

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