simplicity, simplify, business communication, sales communication, persuasive communication

How Simplicity Helps You Sell Your Ideas, Products, and Services

Have you ever become frustrated searching a company’s website, trying to find an answer to a simple question or a phone number to call for help?...

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negotiations, negotiating, sales, marketing, contracts,

What to Do When Hit With a Negotiation Surprise

Experienced negotiators refer to this surprise tactic as the “bomb scare.” Such surprises happen in sales, salary negotiations, customer...

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presentation skills, sales presentations, c-suite presentations

How to Get C-Suite Buy-In

(This article first appeared on Forbes.com here.) “Never heard back on that.” “They never took serious action on my recommendation.” “Sure...

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leadership, Communications speaker

Why Doing What You Say Matters

(This article originally appeared here on Forbes on May 19, 2018.) When it comes to commitments, there are two kinds of people in the marketplace:...

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cold calling, phone prospects

Why Prospects Don’t Answer Their Phone—and How to Change Things

  Answering your phone can be a dicey experience these days. Having some off-beat, unhelpful caller waste your time—or worse, insult...

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customer service communication, customer service, business communication, communication

5 Communication Practices to Revolutionize Customer Service

These two recent customer service experiences are all too common: Scenario 1—Failure to Follow-Through: To ask a question about my life...

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