presentation skills, sales presentations, c-suite presentations

How to Get C-Suite Buy-In

(This article first appeared on Forbes.com here.) “Never heard back on that.” “They never took serious action on my recommendation.” “Sure...

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leadership, Communications speaker

Why Doing What You Say Matters

(This article originally appeared here on Forbes on May 19, 2018.) When it comes to commitments, there are two kinds of people in the marketplace:...

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cold calling, phone prospects

Why Prospects Don’t Answer Their Phone—and How to Change Things

  Answering your phone can be a dicey experience these days. Having some off-beat, unhelpful caller waste your time—or worse, insult...

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customer service communication, customer service, business communication, communication

5 Communication Practices to Revolutionize Customer Service

These two recent customer service experiences are all too common: Scenario 1—Failure to Follow-Through: To ask a question about my life...

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Business communication expert

Understand Their Frame of Reference to Get Your Point Across

  Recently, I called a property-tax reduction firm about protesting my property taxes. The form downloaded from their website requires...

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tech communication, talking tech, communication

5 Tips for Women Talking Techie to Technical Men

(My column first appeared on Forbes here.) Communicating technical concepts to another technical person requires focus and discipline. Add to this...

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