customer service communication, customer service, business communication, communication

5 Communication Practices to Revolutionize Customer Service

These two recent customer service experiences are all too common: Scenario 1—Failure to Follow-Through: To ask a question about my life...

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Business communication expert

Understand Their Frame of Reference to Get Your Point Across

  Recently, I called a property-tax reduction firm about protesting my property taxes. The form downloaded from their website requires...

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tech communication, talking tech, communication

5 Tips for Women Talking Techie to Technical Men

(My column first appeared on Forbes here.) Communicating technical concepts to another technical person requires focus and discipline. Add to this...

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credibility

How to Boost Your Credibility at Work

(This blog first appeared on Forbes.com here.) Credibility is hard to earn and easy to lose. People judge you not only based on your job...

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communication expert, keynote speaker

6 Ways Real Leaders Turn Insincerity Into Inspiration

The biggest barrier between leaders and followers is distrust. And the window dressing for distrust is insincerity. People put up with a lot of...

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bad business communication habits

10 Bad Business Communication Habits That Ruin Relationships

Few people admit to bad communication habits—much less habits that can cost them a job or a contract. Yet, we all see some of the following...

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