Customer Service Archives - Page 4 of 10 - Booher Research Institute

sales communication, marketing communication, business communication

The 10 Commandments of Successful Sales Communication

Salespeople typically do a great job in engaging customers and presenting their service or product. But occasionally, a salesperson stuns you....

business, communication, productivity, leadership

4 Ways to Maximize Your Business Communication in the New Year

(This article first appeared on the Microsoft blog here.) The mantra for many every new year: Faster. Better. Cheaper. Applied to communication,...

Top 10 Communication Blogs From 2018: Did You Miss These?

Thanks for being a reader in 2018. To wrap up the year, I’m re-running 10 of the most popular communication blogs in the last 12 months just in...

negative feedback, communication, leadership

4 Positive Responses to Negative Feedback—Even When You Disagree

From time to time, most of us will receive some negative feedback either at work or home. You may agree or disagree with it. But often your positive...

emotional conversation, conversation skills, discussion skills, emotional discussions, hot to handle emotional discussions

The Best Kept Secret in Handling Emotional Conversations Well

Have you ever awakened at 3:00 a.m., rehashing a conversation from earlier in the day? Why didn’t I think to say X? Or if I had just commented that...