Have you ever become frustrated searching a company’s website, trying to find an answer to a simple question or a phone number to call for help?...
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Experienced negotiators refer to this surprise tactic as the “bomb scare.” Such surprises happen in sales, salary negotiations, customer...
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(This article first appeared on Forbes.com here.) “Never heard back on that.” “They never took serious action on my recommendation.” “Sure...
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(This article originally appeared here on Forbes on May 19, 2018.) When it comes to commitments, there are two kinds of people in the marketplace:...
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Answering your phone can be a dicey experience these days. Having some off-beat, unhelpful caller waste your time—or worse, insult...
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These two recent customer service experiences are all too common: Scenario 1—Failure to Follow-Through: To ask a question about my life...
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