Customer Service

negative feedback, communication, leadership

4 Positive Responses to Negative Feedback—Even When You Disagree

From time to time, most of us will receive some negative feedback either at work or home. You may agree or disagree with it. But often your positive...

emotional conversation, conversation skills, discussion skills, emotional discussions, hot to handle emotional discussions

The Best Kept Secret in Handling Emotional Conversations Well

Have you ever awakened at 3:00 a.m., rehashing a conversation from earlier in the day? Why didn’t I think to say X? Or if I had just commented that...

positive communication, change communication, leadership communication, business communication

11 Ways to Communicate Change Positively

Change usually involves a period of chaos until people struggle through it to success. Even the world’s most powerful software requires a learning...

simplicity, simplify, business communication, sales communication, persuasive communication

How Simplicity Helps You Sell Your Ideas, Products, and Services

Have you ever become frustrated searching a company’s website, trying to find an answer to a simple question or a phone number to call for help?...

negotiations, negotiating, sales, marketing, contracts,

What to Do When Hit With a Negotiation Surprise

Experienced negotiators refer to this surprise tactic as the “bomb scare.” Such surprises happen in sales, salary negotiations, customer...

presentation skills, sales presentations, c-suite presentations

How to Get C-Suite Buy-In

(This article first appeared on Forbes.com here.) “Never heard back on that.” “They never took serious action on my recommendation.” “Sure...

1
2
3
4
5
6
…
10