(This article first appeared on the Microsoft blog here.) The mantra for many every new year: Faster. Better. Cheaper. Applied to communication,...
Read moreThanks for being a reader in 2018. To wrap up the year, I’m re-running 10 of the most popular communication blogs in the last 12 months just in...
Read moreFrom time to time, most of us will receive some negative feedback either at work or home. You may agree or disagree with it. But often your positive...
Read moreHave you ever awakened at 3:00 a.m., rehashing a conversation from earlier in the day? Why didn’t I think to say X? Or if I had just commented that...
Read moreChange usually involves a period of chaos until people struggle through it to success. Even the world’s most powerful software requires a learning...
Read moreHave you ever become frustrated searching a company’s website, trying to find an answer to a simple question or a phone number to call for help?...
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