Experienced negotiators refer to this surprise tactic as the “bomb scare.” Such surprises happen in sales, salary negotiations, customer...
Read more(This article first appeared on Forbes.com here.) “Never heard back on that.” “They never took serious action on my recommendation.” “Sure...
Read more(This article originally appeared here on Forbes on May 19, 2018.) When it comes to commitments, there are two kinds of people in the marketplace:...
Read moreAnswering your phone can be a dicey experience these days. Having some off-beat, unhelpful caller waste your time—or worse, insult...
Read moreThese two recent customer service experiences are all too common: Scenario 1—Failure to Follow-Through: To ask a question about my life...
Read moreRecently, I called a property-tax reduction firm about protesting my property taxes. The form downloaded from their website requires...
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