better writer

5 Things to STOP Doing as a Writer

You’ve probably heard it said that there’s a book inside everyone. I agree. But some people will never write their memoir, that business book, or...

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email mistakes

3 Mistakes Salespeople Make in Writing Customers

In today’s world, we work, live, and die by email. Okay, I exaggerate. But it’s hard to get through a week without weeding your way through an...

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email timewasters

The 5 Biggest Email Timewasters that You Need to Ditch

(Berrett- Koehler first published my article here.) Email has become the essential tool people love to hate. These expressions capture the angst...

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email tips

Think Smart Before You Hit “Send” 

(This article first appeared in Indian Management.) Email saves an enormous amount of time for those who think strategically. For those who...

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email leadership

What Does Your Email Reveal About Your Leadership Style?

(This article first appeared at StrategyDriven.com) “I don’t know that there’s necessarily a correlation between leadership style and their...

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email productivity

How Much Is Your Email Costing You in Lost Productivity?

(This column first appeared on CEOWorld.Biz) For more than three decades, I’ve been reading other people’s mail. That is, corporate emails to...

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