customer-service communication

Communication Habits That Drive Customers Crazy—And How to Stop Them!

My last few interactions as a customer have traumatized me. For three nights, the conversations have replayed in my head for hours of fitful drama...

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Recover From a Presentation “Fail”

How To Recover When You Get Flustered During A Presentation

Some glitches turn out to be funny—later, at least to the audience. Before a group of gregarious sales reps, I was trying to make the point that...

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ramble

Bring the Rambling Show-Off to a Stop

You run into ramblers everywhere: On a Zoom webinar. In the board room. In your training class. The reasons vary: They have extensive experience....

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telling your story

3 Essentials in Telling Your Story to Insiders

Most professionals need to perfect the same storytelling skills as sales professionals. After all, in selling the executive team’s philosophies and...

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executive buy-in

How to Pitch Ideas to Your Executive Team

“Never got a response to my email.” “They never followed through on my recommendation.” “I’d definitely like to have a seat at the table...

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customer communication

Are Your Frontline People Killing Your Business?

Letting your employees communicate with your customers and prospects can kill your business. Let me be clear: Employees should be able to talk or...

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