business proposal

9 Steps to Writing a Business Proposal That Wins New Clients

While lead generation may be the most talked-about method of landing new clients, the business proposal is the final key step to reeling them...

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email management

Does Your Email Inbox Dictate Your Day—And Should It?

A reporter for Newsday called recently for a comment about his story on executive stress and the connection to email. As I shared stats from my...

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email mistakes

3 Mistakes Salespeople Make in Writing Customers

In today’s world, we work, live, and die by email. Okay, I exaggerate. But it’s hard to get through a week without weeding your way through an...

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sales communication, marketing communication, business communication

The 10 Commandments of Successful Sales Communication

Salespeople typically do a great job in engaging customers and presenting their service or product. But occasionally, a salesperson stuns you....

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leadership, communication, top 10

Top 10 Communication Blogs From 2018: Did You Miss These?

Thanks for being a reader in 2018. To wrap up the year, I’m re-running 10 of the most popular communication blogs in the last 12 months just in...

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emotional conversation, conversation skills, discussion skills, emotional discussions, hot to handle emotional discussions

The Best Kept Secret in Handling Emotional Conversations Well

Have you ever awakened at 3:00 a.m., rehashing a conversation from earlier in the day? Why didn’t I think to say X? Or if I had just commented that...

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