(Forbes first published my article here.) Letting your employees communicate with your customers and prospects can kill your business. Let me be...
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Some of the biggest foul-ups with customers and prospects result from missing or inadequate notes entered in the company database. The salesperson or...
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As an author, sooner or later you’ll be evaluating what a PR firm can do for you in launching your book and helping with ongoing promotion. Notice...
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(Forbes first ran my article here.) “Every time I end a conversation with Chad I feel like I’ve just walked away from a boxing...
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The weather forecaster issues a tornado warning, so you get out your new flashlight to make sure it’s working in case the electricity goes off....
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My last few interactions as a customer have traumatized me. For three nights, the conversations have replayed in my head for hours of fitful drama...
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