AI robot using computer to chat with customer. Concept of chat bot

Is Your AI Communication Destroying IQ, EQ, ROI, and Your Customer Base?

Forbes first published my article here. Are you tired of talking to chatbots? While such AI uses may be a boon to the productivity of your...

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Attractive young woman delivering presentation

The 5 Best Ways to Put Together and Deliver a Lousy Presentation

(Forbes first published my article here.) Mediocre business presentations rarely melt hearts, mend behavior, or motivate listeners to action....

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Closeup portrait, young man, thinking, finger on mouth, looking at you, deciding. Human emotions, facial expressions, feelings

Communication Mistakes That Make You Sound Shy and Less Competent

(Forbes first published my article here.) The cocky demeanor of a used-car salesperson is likely not the look you’re going for. But most...

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woman holding her thumb down

How to Reason and React When Your Boss Says No

(Forbes first published my article here.) Hearing “no” has never been fun. Not when asking your parents to let you attend a must-go event. Not...

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African American businessman holding cellphone to ear looking bored.

Are Your Frontline People Killing Your Business With Their Communication?

(Forbes first published my article here.)  Letting your employees communicate with your customers and prospects can kill your business. Let me be...

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Red and white striped concrete road barrier lying on the pavemen

Communication Foul-Ups that Stall Coworkers’ Productivity

Some of the biggest foul-ups with customers and prospects result from missing or inadequate notes entered in the company database. The salesperson or...

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