The “ayes” have it in meetings. The “eyes” have it in most all other encounters. Eye contact is so powerful in our culture that we summon...
Read more
Change usually involves a period of chaos until people struggle through it to success. Even the world’s most powerful software requires a learning...
Read more
Have you ever become frustrated searching a company’s website, trying to find an answer to a simple question or a phone number to call for help?...
Read more
Experienced negotiators refer to this surprise tactic as the “bomb scare.” Such surprises happen in sales, salary negotiations, customer...
Read more
Even professional speakers get nervous before keynotes or presentations. To what degree depends on what’s at stake: Who’s in the...
Read more
(This article first appeared on Forbes.com here.) “Never heard back on that.” “They never took serious action on my recommendation.” “Sure...
Read more
