email mistakes

3 Mistakes Salespeople Make in Writing Customers

In today’s world, we work, live, and die by email. Okay, I exaggerate. But it’s hard to get through a week without weeding your way through an...

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sales communication, marketing communication, business communication

The 10 Commandments of Successful Sales Communication

Salespeople typically do a great job in engaging customers and presenting their service or product. But occasionally, a salesperson stuns you....

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leadership, communication, top 10

Top 10 Communication Blogs From 2018: Did You Miss These?

Thanks for being a reader in 2018. To wrap up the year, I’m re-running 10 of the most popular communication blogs in the last 12 months just in...

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emotional conversation, conversation skills, discussion skills, emotional discussions, hot to handle emotional discussions

The Best Kept Secret in Handling Emotional Conversations Well

Have you ever awakened at 3:00 a.m., rehashing a conversation from earlier in the day? Why didn’t I think to say X? Or if I had just commented that...

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eyes, eye-contact, communication

Do Your Eyes Build Rapport or Destroy Credibility?

The “ayes” have it in meetings. The “eyes” have it in most all other encounters. Eye contact is so powerful in our culture that we summon...

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positive communication, change communication, leadership communication, business communication

11 Ways to Communicate Change Positively

Change usually involves a period of chaos until people struggle through it to success. Even the world’s most powerful software requires a learning...

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