Proper Leadership Language

5 Words Leaders Seldom Use—And What to Choose Instead

The essence of leadership is communication.  As a leader, your words have the power to motivate or demoralize, inspire or discourage, clarify...

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Answering Hostile Questions

MORE on How to Handle Hostile Questions—Part 2

Handling hostile questions can be more than an uncomfortable five minutes with your project team or an embarrassment with your executive...

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Answering Tough Interview Questions

How to Handle a Hostile Question With Poise—Part 1

Whether delivering a presentation, meeting with a client in the heat of a crisis, or battling with your teen over curfews, how you respond to a...

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Meeting with a Colleague

Start an Elevator Conversation; Forget the Elevator Speech

The elevator speech is dead. That was my pronouncement in last week’s blog. The reasons: Elevator speeches are too vague, too canned, too...

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Creating a Stellar Elevator Speech

Why the Elevator Speech Is Dead—And What to Do Instead

Ten years ago, clients asked me to help their sales teams to perfect their elevator speech. Not anymore. It’s dead. Nobody has time to listen to...

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Becoming a Good Sales Person

6 Ways Salespeople Irritate Customers and Lose Sales

Salespeople are typically the nicest people in the room. They ask about your family. They laugh at your stories. They empathize with your hard...

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