Some silences can be more painful than others: The thank-you note that never arrives. The dinner invitation that goes unanswered. The job interview...
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The essence of leadership is communication. As a leader, your words have the power to motivate or demoralize, inspire or discourage, clarify...
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Handling hostile questions can be more than an uncomfortable five minutes with your project team or an embarrassment with your executive...
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Whether delivering a presentation, meeting with a client in the heat of a crisis, or battling with your teen over curfews, how you respond to a...
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The elevator speech is dead. That was my pronouncement in last week’s blog. The reasons: Elevator speeches are too vague, too canned, too...
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Ten years ago, clients asked me to help their sales teams to perfect their elevator speech. Not anymore. It’s dead. Nobody has time to listen to...
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