(This blog first appeared on Forbes here.) Have you slipped into the habit of Sonic-style communication with your boss—much like you drive by...
Read moreYou’ve heard that politics and religion are taboo topics in the workplace. But it’s not just politics and religion nowadays. It’s also...
Read moreThese two recent customer service experiences are all too common: Scenario 1—Failure to Follow-Through: To ask a question about my life...
Read moreRecently, I called a property-tax reduction firm about protesting my property taxes. The form downloaded from their website requires...
Read moreIt pays to write well and fast. Here’s how to prevent the most common business writing blunders that can sink a project, your credibility, or your...
Read moreIn my coaching practice, executives often tell me they want to improve their ability to tell stories that inspire and persuade. But as we...
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