Experienced negotiators refer to this surprise tactic as the “bomb scare.” Such surprises happen in sales, salary negotiations, customer...
Read moreLiars need not apply. But leaders who sincerely want to inspire their teams to work at peak performance—simply because they love the...
Read moreEverybody spins—to get a date, a mate, a job. Spinning simply means putting your best foot forward by telling your story of what happened with...
Read moreEven professional speakers get nervous before keynotes or presentations. To what degree depends on what’s at stake: Who’s in the...
Read moreAs a leader, you’ve probably asked your team countless times some version of, “Do you understand?” How do team members generally respond? They...
Read more“Don’t you use that tone with me!” Chances are you’ve either heard it from a parent or said it to a teen. Tone carries attitude,...
Read more