Engaging Public Speaking

4 Misconceptions About How to Be an Engaging Speaker

An executive coaching client shared this goal with me:  “I want to become a more inspiring speaker so my employees really become engaged and...

Read more
Handling Dominant Personalities

How to Control Dominators in Meetings

Meetings often unfold similar to encounters on the playground: Passive and dominating attendees annoy each other and complicate things. So why...

Read more
Using Clear and Concise Communication

4 Ways Leaders Make Their Communication Clear

As a leader, you’ve probably asked your team dozens of times, “Do you understand?” But I’ll wager you’ve rarely have had anyone respond,...

Read more
Handling Interviews from the Audience

Interviewing, Emceeing, Q&A From the Audience: Tips for Difficult Situations

I recently attended an event where journalist Judy Woodruff interviewed famed architect Santiago Calatrava. That interview surfaced two issues...

Read more
Running Efficient Staff Meetings

8 Ways to Improve the ROI of Staff Meetings

Ray, our COO many years ago, used to start meetings with 10-15 minutes of chit-chat. While his intention was to promote socializing, the effect was...

Read more
Email Etiquette and Writing

Email Greetings: You Lost Me at Hello

In the movie Jerry Maguire, Tom Cruise barges into his home after an argument and long separation from his wife, starts an explanation meant as an...

Read more