Becoming a Good Sales Person

6 Ways Salespeople Irritate Customers and Lose Sales

Salespeople are typically the nicest people in the room. They ask about your family. They laugh at your stories. They empathize with your hard...

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Managing Small Talk Conversations

How to Skip Small Talk and Get to Know Someone

Noticing the time on a text message (3:04 a.m.) that came in from a Millennial one morning, I asked if he had been working that late. “No, I...

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Good Communication Practices

5 Communication Practices Touted As Effective—That Really Aren’t

No matter the topic, there’s always the flipside. Politics? The liberal view versus the conservative view. Religion? Scores of...

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Asking Important Questions

5 Mistakes Leaders Make in Responding to Questions

Whether delivering a presentation to clients or your own executive team, delegating, or passing someone in the hallway, leaders get questions....

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Learning from Young Managers

4 Things Young Managers Can Learn From Older Employees

Last week’s blog addressed What Older Employees Can Learn From Young Executives. Granted, all five characteristics represent generalizations...

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Experience and Young Executives

5 Things Older Employees Can Learn From Younger Executives

The cards seem stacked for failure when a team of 50 to 60-year-olds learn they’re reporting to a 30-year-old manager brought in from the...

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