Leaders talk often about data and metrics—and new AI possibilities. But some roles and activities defy measurement. For the most part, leadership...
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It would be great if every organization won the heart and mind of every employee so they felt loyalty just because they got a paycheck. But of...
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You’ve heard it said: “You never get a second chance to make a good first impression.” That may be true—but you can definitely change that...
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Consider your favorite movie, play, or novel. Which kept you awake at night? Which popped into your consciousness days or months later? Those...
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Nothing sets you apart as a leader like having a reputation for always coming through with new ideas and solutions to problems. That distinction...
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(Forbes first published my article here.) My client Heather called to say she hadn’t received our shipment of books. So our operations manager...
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