The “ayes” have it in meetings. The “eyes” have it in most all other encounters. Eye contact is so powerful in our culture that we summon...
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In a past organization, I routinely interacted with an employee who just couldn’t bring himself to admit being wrong about anything. No matter if...
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Often these days, while listening to pundits and politicians, I feel the urge to flash a warning label across the TV screen: —Opinion, Not...
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Have you ever become frustrated searching a company’s website, trying to find an answer to a simple question or a phone number to call for help?...
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Experienced negotiators refer to this surprise tactic as the “bomb scare.” Such surprises happen in sales, salary negotiations, customer...
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Liars need not apply. But leaders who sincerely want to inspire their teams to work at peak performance—simply because they love the...
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