The “ayes” have it in meetings. The “eyes” have it in most all other encounters. Eye contact is so powerful in our culture that we summon...
Read moreIn a past organization, I routinely interacted with an employee who just couldn’t bring himself to admit being wrong about anything. No matter if...
Read moreOften these days, while listening to pundits and politicians, I feel the urge to flash a warning label across the TV screen: —Opinion, Not...
Read moreHave you ever become frustrated searching a company’s website, trying to find an answer to a simple question or a phone number to call for help?...
Read moreExperienced negotiators refer to this surprise tactic as the “bomb scare.” Such surprises happen in sales, salary negotiations, customer...
Read moreLiars need not apply. But leaders who sincerely want to inspire their teams to work at peak performance—simply because they love the...
Read more