Early in my career, I collaborated with CEO Jim on his business book. After I’d completed the first draft and he reviewed it, we sat down together...
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My last few interactions as a customer have traumatized me. For three nights, the conversations have replayed in my head for hours of fitful drama...
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If you’ve ever watched TV coverage after a crazed killer has gunned down innocent victims in a shooting rampage and felt your own muscles tighten...
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Maybe you haven’t worked for a micromanaging boss, but no doubt you’ve heard about them. Employees buzz about these bosses over lunch, complain...
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(Forbes first published my article here.) Let’s get real: You may be doing stellar work—and still feel stalled in your current job. Just...
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Emotional instability, for whatever reason, can infect the workplace and lower productivity as surely as malfunctioning equipment. Often, the person...
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