(Forbes originally published my article here.) Yes, yes, I know most businesses are continually soliciting clients and prospects—not trying to...
Read more(Forbes first published my article here.) When I mentioned business writing several years ago to a manager, he made a rather odd comment: “Our...
Read more(Forbes first published my article here.) Payment on the client’s invoice was 55 days past due. The first email asking for a “status” on...
Read moreWe often hear the phrase “tone deaf” in political circles. By that, people mean someone is oblivious to what others are feeling, thinking, and...
Read moreMy most valuable learning experience in graduate school also happened to be my most humiliating. Having read the first hundred pages of my master’s...
Read moreWhether you’re talking football, engineering, or acting, you’ve seen the best and brightest make mistakes. Fumbles, crashes, bloopers—the...
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