Communication and Leadership

5 Mistakes Leaders Make That Cripple Teams

Leaders create the culture that helps their teams thrive––or barely survive. Of course, no leader intentionally stymies or stalls a team....

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Using a Specific Agenda

Are You Leaving Customers in the Dark With a Vague Agenda?

You’ve interacted with your prospect a couple of times—either on the phone or by email. You’ve researched the organization. You’ve...

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Speaking Like a Leader

Communicate Like a Leader: 3 Strategies to Connect

When my client Mitch visited our office, he had both good news and bad news. “Let me give you the good news first. . . . A couple of partners...

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Speaking and Presenting Techniques

Are You Telling a Story––or an Anecdote?

No, it’s not just you. You’re not just imagining that half the blogs and books you’ve read in the last few years have urged you to learn...

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Practicing Cyber Safety

Cybersecurity: So Much Time, So Little Progress

As I read of the latest cyberattack, the worst in history, involving hospitals, shipping systems, and corporations in more than 150 countries, I...

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Learning from Our Mothers

What Great Leaders Learn About Communication From Moms

As people celebrate their mothers this week, most expressions of love and gratitude will be about family, sacrifice, and serving. Yet leaders...

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