positive communication

Turn Negative, Depressing Conversations To Positive Communication

(Forbes first published my article here.) Everywhere you turn these last few weeks, you hear bad news and sad stories about the Coronavirus and...

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moderate meetings

How to Moderate Meetings Without Mayhem—Virtual or Physical

Moderators for several of the 2020 Democratic presidential debates have received harsh criticism—most notably the CBS moderators, who at times...

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customer communication

Are Your Frontline People Killing Your Business?

Letting your employees communicate with your customers and prospects can kill your business. Let me be clear: Employees should be able to talk or...

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Work From Home Communication

Keeping Your Communication Professional As You Work From Home

The national crisis surrounding the Covid-19 pandemic has sent many employees home to work remotely. Unlike those who already work from home...

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Top 10 Tips to Increase Your Executive Presence and Expand Your Influence

Executive presence opens doors to the executive suite. That’s why we so often hear that you need it to get the job, win a promotion, close a deal,...

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Turning Down a Client or Prospect

How To Turn Down A Client Or Prospect Tactfully

(Forbes originally published my article here.) Yes, yes, I know most businesses are continually soliciting clients and prospects—not trying to...

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