cold calling, phone prospects

Why Prospects Don’t Answer Their Phone—and How to Change Things

  Answering your phone can be a dicey experience these days. Having some off-beat, unhelpful caller waste your time—or worse, insult...

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communication, workplace communication, leadership communication, business communication

Syncing Your Communication Style With Your Boss’s Preferences

(This blog first appeared on Forbes here.) Have you slipped into the habit of Sonic-style communication with your boss—much like you drive by...

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debates, arguments, communication

Is Your Discussion a Helpful Debate or a Heated Dogfight?

You’ve heard that politics and religion are taboo topics in the workplace. But it’s not just politics and religion nowadays. It’s also...

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customer service communication, customer service, business communication, communication

5 Communication Practices to Revolutionize Customer Service

These two recent customer service experiences are all too common: Scenario 1—Failure to Follow-Through: To ask a question about my life...

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Business communication expert

Understand Their Frame of Reference to Get Your Point Across

  Recently, I called a property-tax reduction firm about protesting my property taxes. The form downloaded from their website requires...

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business writing, writing tips

5 Best Practices to Prevent Business Writing Blunders

It pays to write well and fast. Here’s how to prevent the most common business writing blunders that can sink a project, your credibility, or your...

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