communication failure

4 Communication Lessons From Leaders Who Fail

Many so-called experts today talk about leadership who’ve never led anything more complex than a high-school marching band.  They offer principles...

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Get a Grip on Common Grammar Errors

Do your kids ever play “Gotcha” with glee when they catch you not living up to your own standards? “Dad, you’re speeding. The sign says the...

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executive presence

Executive Presence—Do You Have It?

At a SHRM mega-session years ago while speaking on the topic of executive presence, I included an audience demonstration about the body language...

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Recover From a Presentation “Fail”

How To Recover When You Get Flustered During A Presentation

Some glitches turn out to be funny—later, at least to the audience. Before a group of gregarious sales reps, I was trying to make the point that...

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Forced-Choice Questions

Feeling Trapped by Forced-Option Questions From Your Executive Team?

The old “Have you stopped beating your spouse?” dilemma captures this problem well:  “Yes or no?” Either way you answer, you’re in...

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loaded question

3 Ways to “Unload” a Loaded Question

Let’s assume an angry reporter doesn’t confront you every day to ask why your organization has committed some scam or why you’re improperly...

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