Proper Punctuation and Grammar

Punctuation: Colons Vs Dashes Vs Parentheses

Punctuation can determine the interpretation of a contract, fix the price of your product, or alter the tone of your email. Never underestimate its...

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Appreciating the Life You Have

Be Thankful If You Live in a Culture Where This Still Happens

“You have a lot of trees back here,” I said to my husband one Sunday afternoon in his backyard after we’d been dating only a few...

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Politics and the Media

Political Debates, Network News, and Communicating With Skeptics

Are you tired of reading and hearing politicians and pundits tells us what “the American people want” or what “the American people don’t...

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Informative and Interesting Introductions

Speaker Introductions: Rousing, Rough, or Ruinous?

Sooner or later, you’ll be called on to introduce someone—at an industry meeting, a client event, or a community gathering.  And you don’t...

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Persuasion and Writing Expert

The ONE Best Way to Persuade

After registering to attend a writer’s conference, I began to see a thread of emails land in my inbox about the upcoming event. An inexperienced...

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Poor Customer Service Lessons

10 Lessons Learned in Surviving Poor Customer Service

A recent renovation in our home due to a water leak became almost a 4-month, full-time job for my husband.  Sharing some of the customer-service...

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