Poor Customer Service Lessons

10 Lessons Learned in Surviving Poor Customer Service

A recent renovation in our home due to a water leak became almost a 4-month, full-time job for my husband.  Sharing some of the customer-service...

Read more
How to End Circular Conversations

How to End Circular Conversations

Quick quiz here to see whether you need to read further: ––Are you becoming a “counselor” to a friend or coworker who has problems...

Read more
Money Management Skills

Money to Grow On—When to Save Seriously and Spend Lavishly

One of the biggest decisions small businesses face is how to spend profits wisely to grow, and how to stay profitable when the economy slows and...

Read more
Seeing Different Perspectives

Perspective Leads to Negotiation and Happiness

There’s nothing like 1300 women trying to change seats quickly in a large auditorium to create a little disruption—and disgruntle more than...

Read more
Using Your Language Wisely

20 Favorite Communication Quotations

A great turn of phrase grabs my attention and tickles my thoughts for hours. If you’ve read any of my books, then you know that I sprinkle them...

Read more
Improving Communication with Clients

Whom Do You Need to Thank?

The airlines and I have more than millions of miles in common at Thanksgiving.  The airlines are grateful, because the day before Thanksgiving...

Read more