Seeing Different Perspectives

Perspective Leads to Negotiation and Happiness

There’s nothing like 1300 women trying to change seats quickly in a large auditorium to create a little disruption—and disgruntle more than...

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Using Your Language Wisely

20 Favorite Communication Quotations

A great turn of phrase grabs my attention and tickles my thoughts for hours. If you’ve read any of my books, then you know that I sprinkle them...

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Improving Communication with Clients

Whom Do You Need to Thank?

The airlines and I have more than millions of miles in common at Thanksgiving.  The airlines are grateful, because the day before Thanksgiving...

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Life Balance: Reclaim Energy Boosters and Dump Energy Drainers

“If people are going to be peak performers, they have to know how to change their energy state.”—Ken Blanchard  Nothing saps my energy...

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Friendship: Are You a Casual Friend or Real Friend?

  I called my mother during a break at the trade show floor. “Do they have Daddy’s test results back yet?”  “Yes. They do. The doctor...

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