The client doesn’t return your call. The doctor’s office forgets to call with the test results. A colleague never makes the introduction she...
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Not everyone wants to be a novelist. Most people would settle for writing a text message without the auto-correct feature turning an accurately...
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My sprightly 89-year-old dad had been walking two miles every day until his back began to bother him five months ago. Now, after seeing 3 back...
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If you’ve been a victim of these communication insults, then you know a slap upside the head can feel softer than these blows to the heart....
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Let’s face it: Some people are off-putting. Unfortunately, they don’t self-identify. They simply blunder through life either a) clashing...
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Are you writing an important email? A lengthy sales report? A big proposal? A presentation or speech script? A book proposal or manuscript?...
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