Some glitches turn out to be funny—later, at least to the audience. Before a group of gregarious sales reps, I was trying to make the point that...
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The old “Have you stopped beating your spouse?” dilemma captures this problem well: “Yes or no?” Either way you answer, you’re in...
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Let’s assume an angry reporter doesn’t confront you every day to ask why your organization has committed some scam or why you’re improperly...
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How to manage an obnoxious employee or vendor? Glad you asked—and I know you’re “asking for a friend” because no one wants to admit they’ve...
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You run into ramblers everywhere: On a Zoom webinar. In the board room. In your training class. The reasons vary: They have extensive experience....
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Suppose you’re in a staff meeting or rolling out a new policy in an all-hands meeting, and Rani, an employee, poses this question to you: “You...
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