Expert on Good Judgement

Can You Measure Good Judgment?

  You’ve no doubt watched someone do something stupid and wondered about their common sense.  Like resigning a good job in a fit of anger...

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Improving Communication with Clients

Whom Do You Need to Thank?

The airlines and I have more than millions of miles in common at Thanksgiving.  The airlines are grateful, because the day before Thanksgiving...

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Using Technology Wisely for Communication

Do Manners Still Matter If You’re the Leader?

We are at our best with those random acts of kindness to strangers.  Coworkers and family members don’t fare so well. The reasons vary: We take...

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Interacting with Customers

4 Customer Comments That May Not Mean What You Think

“Your check is in the mail” and “Don’t call us; we’ll call you” have become laugh-lines for comedians.  But other such comments from...

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Leadership Communication Expert

What’s Your Potential to Be Profound as a Leader?

Words can change lives, careers, and organizations forever. Because of words, leaders have fallen. Businesses have gone bankrupt. Wars have killed...

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Keeping Your Language Clean

Why the “F” Bomb Backfires As a Communication Tactic

It’s rare these days for Hollywood to turn out a movie without obscenities. Ditto for publishers to push a novel to the public without the same...

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