Salespeople typically do a great job in engaging customers and presenting their service or product. But occasionally, a salesperson stuns you....
Read moreThanks for being a reader in 2018. To wrap up the year, I’m re-running 10 of the most popular communication blogs in the last 12 months just in...
Read moreHave you ever awakened at 3:00 a.m., rehashing a conversation from earlier in the day? Why didn’t I think to say X? Or if I had just commented that...
Read moreThe “ayes” have it in meetings. The “eyes” have it in most all other encounters. Eye contact is so powerful in our culture that we summon...
Read moreChange usually involves a period of chaos until people struggle through it to success. Even the world’s most powerful software requires a learning...
Read moreHave you ever become frustrated searching a company’s website, trying to find an answer to a simple question or a phone number to call for help?...
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