Politics and the Media

Political Debates, Network News, and Communicating With Skeptics

Are you tired of reading and hearing politicians and pundits tells us what “the American people want” or what “the American people don’t...

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Informative and Interesting Introductions

Speaker Introductions: Rousing, Rough, or Ruinous?

Sooner or later, you’ll be called on to introduce someone—at an industry meeting, a client event, or a community gathering.  And you don’t...

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Persuasion and Writing Expert

The ONE Best Way to Persuade

After registering to attend a writer’s conference, I began to see a thread of emails land in my inbox about the upcoming event. An inexperienced...

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Poor Customer Service Lessons

10 Lessons Learned in Surviving Poor Customer Service

A recent renovation in our home due to a water leak became almost a 4-month, full-time job for my husband.  Sharing some of the customer-service...

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How to End Circular Conversations

How to End Circular Conversations

Quick quiz here to see whether you need to read further: ––Are you becoming a “counselor” to a friend or coworker who has problems...

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Money Management Skills

Money to Grow On—When to Save Seriously and Spend Lavishly

One of the biggest decisions small businesses face is how to spend profits wisely to grow, and how to stay profitable when the economy slows and...

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