Meetings often unfold similar to encounters on the playground: Passive and dominating attendees annoy each other and complicate things. So why...
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As a leader, you’ve probably asked your team dozens of times, “Do you understand?” But I’ll wager you’ve rarely have had anyone respond,...
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I recently attended an event where journalist Judy Woodruff interviewed famed architect Santiago Calatrava. That interview surfaced two issues...
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Handling hostile questions can be more than an uncomfortable five minutes with your project team or an embarrassment with your executive...
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Whether delivering a presentation, meeting with a client in the heat of a crisis, or battling with your teen over curfews, how you respond to a...
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Ten years ago, clients asked me to help their sales teams to perfect their elevator speech. Not anymore. It’s dead. Nobody has time to listen to...
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