Whether you’re delivering a presentation, emailing a client, or disciplining your teen, direct communication is good. Damaging communication, on...
Read moreAn executive coaching client shared this goal with me: “I want to become a more inspiring speaker so my employees really become engaged and...
Read moreMeetings often unfold similar to encounters on the playground: Passive and dominating attendees annoy each other and complicate things. So why...
Read moreAs a leader, you’ve probably asked your team dozens of times, “Do you understand?” But I’ll wager you’ve rarely have had anyone respond,...
Read moreI recently attended an event where journalist Judy Woodruff interviewed famed architect Santiago Calatrava. That interview surfaced two issues...
Read moreHandling hostile questions can be more than an uncomfortable five minutes with your project team or an embarrassment with your executive...
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