Even professional speakers get nervous before keynotes or presentations. To what degree depends on what’s at stake: Who’s in the...
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As a leader, you’ve probably asked your team countless times some version of, “Do you understand?” How do team members generally respond? They...
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“Don’t you use that tone with me!” Chances are you’ve either heard it from a parent or said it to a teen. Tone carries attitude,...
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(This article first appeared on Forbes.com here.) “Never heard back on that.” “They never took serious action on my recommendation.” “Sure...
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Connectivity doesn’t equal connection. Show me a workplace where everyone is connected 24/7 by email, instant messaging, social media, and...
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Transparency is not for wimps. Leaders rarely intend to deceive. Confusion, miscommunication, and even deception just happen through neglect....
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