Answering Hostile Questions

MORE on How to Handle Hostile Questions—Part 2

Handling hostile questions can be more than an uncomfortable five minutes with your project team or an embarrassment with your executive...

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Answering Tough Interview Questions

How to Handle a Hostile Question With Poise—Part 1

Whether delivering a presentation, meeting with a client in the heat of a crisis, or battling with your teen over curfews, how you respond to a...

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Creating a Stellar Elevator Speech

Why the Elevator Speech Is Dead—And What to Do Instead

Ten years ago, clients asked me to help their sales teams to perfect their elevator speech. Not anymore. It’s dead. Nobody has time to listen to...

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Worst Pet Peeves

The Pet Peeve That Zaps Productivity and Sours Attitudes

You rush into your office early at 7:30 to get a jump on the day. Your overflowing inbox shows several emails marked urgent. But they’ll need...

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Good Communication Practices

5 Communication Practices Touted As Effective—That Really Aren’t

No matter the topic, there’s always the flipside. Politics? The liberal view versus the conservative view. Religion? Scores of...

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Asking Important Questions

5 Mistakes Leaders Make in Responding to Questions

Whether delivering a presentation to clients or your own executive team, delegating, or passing someone in the hallway, leaders get questions....

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