Whether delivering a presentation, meeting with a client in the heat of a crisis, or battling with your teen over curfews, how you respond to a...
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Ten years ago, clients asked me to help their sales teams to perfect their elevator speech. Not anymore. It’s dead. Nobody has time to listen to...
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You rush into your office early at 7:30 to get a jump on the day. Your overflowing inbox shows several emails marked urgent. But they’ll need...
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No matter the topic, there’s always the flipside. Politics? The liberal view versus the conservative view. Religion? Scores of...
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Whether delivering a presentation to clients or your own executive team, delegating, or passing someone in the hallway, leaders get questions....
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Given a half hour to kill in a shopping mall, I prefer to spend it reading greeting cards or books of essays. Not silly or trite sayings and...
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