Whether delivering a presentation, meeting with a client in the heat of a crisis, or battling with your teen over curfews, how you respond to a...
Read moreTen years ago, clients asked me to help their sales teams to perfect their elevator speech. Not anymore. It’s dead. Nobody has time to listen to...
Read moreYou rush into your office early at 7:30 to get a jump on the day. Your overflowing inbox shows several emails marked urgent. But they’ll need...
Read moreNo matter the topic, there’s always the flipside. Politics? The liberal view versus the conservative view. Religion? Scores of...
Read moreWhether delivering a presentation to clients or your own executive team, delegating, or passing someone in the hallway, leaders get questions....
Read moreGiven a half hour to kill in a shopping mall, I prefer to spend it reading greeting cards or books of essays. Not silly or trite sayings and...
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