Creating a Stellar Elevator Speech

Why the Elevator Speech Is Dead—And What to Do Instead

Ten years ago, clients asked me to help their sales teams to perfect their elevator speech. Not anymore. It’s dead. Nobody has time to listen to...

Read more
Worst Pet Peeves

The Pet Peeve That Zaps Productivity and Sours Attitudes

You rush into your office early at 7:30 to get a jump on the day. Your overflowing inbox shows several emails marked urgent. But they’ll need...

Read more
Good Communication Practices

5 Communication Practices Touted As Effective—That Really Aren’t

No matter the topic, there’s always the flipside. Politics? The liberal view versus the conservative view. Religion? Scores of...

Read more
Asking Important Questions

5 Mistakes Leaders Make in Responding to Questions

Whether delivering a presentation to clients or your own executive team, delegating, or passing someone in the hallway, leaders get questions....

Read more
Leadership within a Business

How Real Leaders Inspire, Build Culture, Stay Happy, Make Money

Given a half hour to kill in a shopping mall, I prefer to spend it reading greeting cards or books of essays. Not silly or trite sayings and...

Read more
Handling Know it Alls

Is It Wrong to Always Be Right?

Recognize any of these people around you? They must always have the last word in a discussion. They want to “set the record straight” in...

Read more