Using Clear and Concise Communication

4 Ways Leaders Make Their Communication Clear

As a leader, you’ve probably asked your team dozens of times, “Do you understand?” But I’ll wager you’ve rarely have had anyone respond,...

Read more
Handling Interviews from the Audience

Interviewing, Emceeing, Q&A From the Audience: Tips for Difficult Situations

I recently attended an event where journalist Judy Woodruff interviewed famed architect Santiago Calatrava. That interview surfaced two issues...

Read more
Answering Hostile Questions

MORE on How to Handle Hostile Questions—Part 2

Handling hostile questions can be more than an uncomfortable five minutes with your project team or an embarrassment with your executive...

Read more
Answering Tough Interview Questions

How to Handle a Hostile Question With Poise—Part 1

Whether delivering a presentation, meeting with a client in the heat of a crisis, or battling with your teen over curfews, how you respond to a...

Read more
Creating a Stellar Elevator Speech

Why the Elevator Speech Is Dead—And What to Do Instead

Ten years ago, clients asked me to help their sales teams to perfect their elevator speech. Not anymore. It’s dead. Nobody has time to listen...

Read more
Worst Pet Peeves

The Pet Peeve That Zaps Productivity and Sours Attitudes

You rush into your office early at 7:30 to get a jump on the day. Your overflowing inbox shows several emails marked urgent. But they’ll need...

Read more