communication expert, keynote speaker

6 Ways Real Leaders Turn Insincerity Into Inspiration

The biggest barrier between leaders and followers is distrust. And the window dressing for distrust is insincerity. People put up with a lot of...

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Micromanager

Are You a Micromanager? 6 Signs

No one proudly wears the label of micromanager. Yet the workplace overflows with them. Here’s how to identify them on your team before you err...

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bad business communication habits

10 Bad Business Communication Habits That Ruin Relationships

Few people admit to bad communication habits—much less habits that can cost them a job or a contract. Yet, we all see some of the following...

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State of the Union

State of the Union Speech Analysis

As an executive speech coach, I’ve become accustomed to analyzing State of the Union speeches and presidential debates for many...

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Proper Communication Techniques

Do You Hear the Shocking Sound of Silence From Customers?

Some silences can be more painful than others: The thank-you note that never arrives. The dinner invitation that goes unanswered. The job...

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Enhance Relationships with Clients

10 Traits That Make You More Likable

You’ve heard it said that people do business with people they like. But they also believe people they like, help people they like, hire people...

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