communication expert,leadership communication, business communication, management communication

12 Communication Habits to Be a Better Boss

Nobody intends to be a bad boss. Managers aspire to earn the respect of their team, engage their people in the mission, and win their loyalty...

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communication, c-suite communication, executive communication, leadership communication

5 Ways to Gain Credibility With Executive Leaders

(This article first appeared on Forbes here.) Few things are more frustrating than identifying a problem, developing a viable solution, hearing...

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job applicants, interviewing, hiring, warning signs

8 Signs You’re About to Hire the Wrong Job Applicant

Piles of résumés represent time to wade through job applicants, trying to match a position with a person’s expertise and skills. It would be...

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communication, workplace communication, leadership communication, business communication

Syncing Your Communication Style With Your Boss’s Preferences

(This blog first appeared on Forbes here.) Have you slipped into the habit of Sonic-style communication with your boss—much like you drive by...

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debates, arguments, communication

Is Your Discussion a Helpful Debate or a Heated Dogfight?

You’ve heard that politics and religion are taboo topics in the workplace. But it’s not just politics and religion nowadays. It’s also...

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customer service communication, customer service, business communication, communication

5 Communication Practices to Revolutionize Customer Service

These two recent customer service experiences are all too common: Scenario 1—Failure to Follow-Through: To ask a question about my life...

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