Let’s face it: Some people are off-putting. Unfortunately, they don’t self-identify. They simply blunder through life either a) clashing...
Read moreHeaven knows I’ve commented enough about poor communication: salespeople who talk more than they listen, healthcare professionals who treat...
Read moreIf you’re an entrepreneur, marketer, sales professional, scientist, healthcare provider, financial advisor, or HR executive, on occasion you’ll...
Read moreA recent renovation in our home due to a water leak became almost a 4-month, full-time job for my husband. Sharing some of the customer-service...
Read moreThe father with his kids in tow yelled a couple of obscenities at the gate agent. “Why won’t you just open that door and let us on that...
Read moreNeed someone to “get it”? And if they “get it,” do you expect them to follow through? Then that takes thoughtful communication. 1....
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