Information Within a Presentation

Giving a Data-Driven Technical Presentation

If you’re an entrepreneur, marketer, sales professional, scientist, healthcare provider, financial advisor, or HR executive, on occasion you’ll...

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Poor Customer Service Lessons

10 Lessons Learned in Surviving Poor Customer Service

A recent renovation in our home due to a water leak became almost a 4-month, full-time job for my husband.  Sharing some of the customer-service...

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Reasons to Apologize

The Payoff for Apologies—And the Penalties for Their Absence

The father with his kids in tow yelled a couple of obscenities at the gate agent. “Why won’t you just open that door and let us on that...

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Using Persuasion Techniques

5 Ways to Get Your Point Across Persuasively

Need someone to “get it”?  And if they “get it,” do you expect them to follow through? Then that takes thoughtful communication. 1....

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Improving Leadership and Communication

The ONE Question Managers Must Answer—Correctly

As a manager, your hear questions every day.  Some serious; some trivial.  “What do you hear about the merger plans?” “Is our budget...

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