Let’s face it: Some people are off-putting. Unfortunately, they don’t self-identify. They simply blunder through life either a) clashing...
Read more
Heaven knows I’ve commented enough about poor communication: salespeople who talk more than they listen, healthcare professionals who treat...
Read more
If you’re an entrepreneur, marketer, sales professional, scientist, healthcare provider, financial advisor, or HR executive, on occasion you’ll...
Read more
A recent renovation in our home due to a water leak became almost a 4-month, full-time job for my husband. Sharing some of the customer-service...
Read more
The father with his kids in tow yelled a couple of obscenities at the gate agent. “Why won’t you just open that door and let us on that...
Read more
Need someone to “get it”? And if they “get it,” do you expect them to follow through? Then that takes thoughtful communication. 1....
Read more
