Using Persuasive Language

4 Persuasion Techniques to Help People See Your Point

Bernie Madoff bilked investors of their life savings, pulling off the biggest fraud to date in US history. Charles Ponzi put “Ponzi schemes”...

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Communication in the Medical Field

Poor Communication by Doctors Causing Rising Health Care Costs

My sprightly 89-year-old dad had been walking two miles every day until his back began to bother him five months ago. Now, after seeing 3 back...

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Why People are Annoying

7 Habits of Highly Obnoxious People

Let’s face it: Some people are off-putting. Unfortunately, they don’t self-identify. They simply blunder through life either a) clashing...

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Proper Communication with Customers

Customer Service Communication Done Right: A USAA Salute!

Heaven knows I’ve commented enough about poor communication: salespeople who talk more than they listen, healthcare professionals who treat...

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Information Within a Presentation

Giving a Data-Driven Technical Presentation

If you’re an entrepreneur, marketer, sales professional, scientist, healthcare provider, financial advisor, or HR executive, on occasion you’ll...

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Poor Customer Service Lessons

10 Lessons Learned in Surviving Poor Customer Service

A recent renovation in our home due to a water leak became almost a 4-month, full-time job for my husband.  Sharing some of the customer-service...

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