Improving Leadership and Communication

The ONE Question Managers Must Answer—Correctly

As a manager, your hear questions every day.  Some serious; some trivial.  “What do you hear about the merger plans?” “Is our budget...

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Good First Impressions

10 Ways to Get Your Point Across Persuasively

Most people have their mind made up about everything—politics, social issues, business decisions. Just ask them. Very few people will invite...

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Correct use of Language

Don’t Let These 5 Confusing Words Spoil Your Image

  Tom’s an articulate physician, totally able to speak his mind and express a strong point of view. But when he repeatedly says “between...

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Giving Sales Presentations

10 Ways Leaders Use Fear in Public Speaking

  You’ve read about the survey that reports people fear speaking in public more than death, along with all the advice about how to overcome...

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Business Writing Expert

The Top 5 Business Writing Mistakes

  With fewer and fewer of us talking and more and more of us writing, it pays to write well and fast. Here’s how to avoid some common...

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Using Your Backstory Wisely

Communicate Your Backstory to Connect

  My husband and I met on an escalator, going in opposite directions. He said, “Hey, Texas, wait for me at the bottom.  Startled at the...

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