Using Your Backstory Wisely

Communicate Your Backstory to Connect

  My husband and I met on an escalator, going in opposite directions. He said, “Hey, Texas, wait for me at the bottom.  Startled at the...

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Leadership Communication Skills

Does Your Body Language Create Trust?

  The latest corporate scandal, a politician’s illicit affair, or the professional athlete’s arrest—all give us a good deal of practice...

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Writing Business Emails

Does Your Writing Reveal Secrets About Your Leadership Style?

  Keith, the president of a Fortune 500 company, called with an intriguing assignment—one that I’ve never been asked to repeat anywhere...

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Clearing Your Mind, Going for Walks

Take a Walk for a Difficult Talk

  Walking loosens the tongue. Think back to your childhood. Do you remember any long walks with grandparents, aunts, or uncles when you bonded...

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Communicating With Customers

5 Ways You May Be Cutting Off Communication With Customers

  For all the hoopla about how companies love their customers, it’s just trash talk. I’m convinced that 95 out of 100 organizations don’t...

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Using Language Wisely

Are You Telling Stories or Anecdotes? — And Why It Matters

The president wanted to hit a grand slam at his first all-hands meeting with employees watching the broadcast from around the world. Obviously,...

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