Creating a Stellar Business Presentation

Are Your Business Presentations Like Casseroles?

  Growing up, my pre-teen kids never liked casseroles. “Things all run together,” my daughter complained. “But food runs together anyway...

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Having a Good Attitude

Are You a Bold or Blunt Communicator?

“I just call it like I see it.”  “I’m not a touchy-feely person.” “I don’t beat around the bush; I just let the chips fall where they...

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Expert on Good Judgement

Can You Measure Good Judgment?

  You’ve no doubt watched someone do something stupid and wondered about their common sense.  Like resigning a good job in a fit of anger...

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Improving Communication with Clients

Whom Do You Need to Thank?

The airlines and I have more than millions of miles in common at Thanksgiving.  The airlines are grateful, because the day before Thanksgiving...

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Using Technology Wisely for Communication

Do Manners Still Matter If You’re the Leader?

We are at our best with those random acts of kindness to strangers.  Coworkers and family members don’t fare so well. The reasons vary: We take...

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Interacting with Customers

4 Customer Comments That May Not Mean What You Think

“Your check is in the mail” and “Don’t call us; we’ll call you” have become laugh-lines for comedians.  But other such comments from...

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