parties, small talk, holidays, communication

12 Tips on Small Talk for the Holidays

Many professionals dread holiday parties on the horizon. It’s not that they don’t enjoy seeing old friends and family members; it’s the...

Read more
emotional conversation, conversation skills, discussion skills, emotional discussions, hot to handle emotional discussions

The Best Kept Secret in Handling Emotional Conversations Well

Have you ever awakened at 3:00 a.m., rehashing a conversation from earlier in the day? Why didn’t I think to say X? Or if I had just commented that...

Read more

The Secret Sauce in Appealing to Someone’s Best Self

My husband will be the first to tell you that he’s not a fixer-up kind of guy. He can change a lightbulb, but if anything else goes wrong around...

Read more
eyes, eye-contact, communication

Do Your Eyes Build Rapport or Destroy Credibility?

The “ayes” have it in meetings. The “eyes” have it in most all other encounters. Eye contact is so powerful in our culture that we summon...

Read more
disagreement, conflict, conflict resolution

How to Settle a Conflict When You’re Wrong

In a past organization, I routinely interacted with an employee who just couldn’t bring himself to admit being wrong about anything. No matter if...

Read more
listening, analytical listening, personal bias, propaganda

How to Listen Analytically to Persuasive Appeals—And NOT Be Tricked!

Often these days, while listening to pundits and politicians, I feel the urge to flash a warning label across the TV screen: —Opinion, Not...

Read more
« Previous
Next »