Calming Down Excited Workers

5 Ways to Cool Off a Hot-Headed Customer or Coworker

Six colleagues and I sat huddled in an impromptu meeting before a general session. Someone raised the question of how to generate a bigger attendance...

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Managing Your Own Behavior

How Well Do You Manage Yourself?

Leadership has been at the forefront of organizational thought for the past decade or longer. Executives, authors, speakers, and consultants...

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Speaking in Front of a Crowd

Trump and Clinton–Dump the Dour Demeanor

Media pundits and critics have commented on Trump’s and Clinton’s communication styles and demeanor almost as often as their policies. I’m...

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Speaking Up When You Quit

3 Things You Should Say Before You Quit

Many employees have “come and gone” during my three decades as CEO of a small business—interns graduate, professionals move across country...

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Misunderstandings about Public Speaking

3 Common Myths About Professional Speakers and Speaking

When people walk into my kitchen, their eyes always immediately go to a large centerpiece of colorful teapots arranged in the center of my...

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Communication without Words

6 Things You Communicate Without Ever Opening Your Mouth

Privacy has become a hot issue on social media. People fear giving up too much information in their profiles, posts, pins, or tweets to...

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