Often these days, while listening to pundits and politicians, I feel the urge to flash a warning label across the TV screen: —Opinion, Not...
Read more
Have you ever become frustrated searching a company’s website, trying to find an answer to a simple question or a phone number to call for help?...
Read more
Experienced negotiators refer to this surprise tactic as the “bomb scare.” Such surprises happen in sales, salary negotiations, customer...
Read more
Liars need not apply. But leaders who sincerely want to inspire their teams to work at peak performance—simply because they love the...
Read more
Everybody spins—to get a date, a mate, a job. Spinning simply means putting your best foot forward by telling your story of what happened with...
Read more
Even professional speakers get nervous before keynotes or presentations. To what degree depends on what’s at stake: Who’s in the...
Read more
