Sooner or later, you’ll be called on to introduce someone—at an industry meeting, a client event, or a community gathering. And you don’t...
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A recent renovation in our home due to a water leak became almost a 4-month, full-time job for my husband. Sharing some of the customer-service...
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Leadership—or the lack of it—has been the theme of the last decade. From political pundits, to convention keynoters, to sports team coaches,...
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I’ve never met a manager who intended to demoralize their staff. Many do. But that’s not their intention. In talking with them or those...
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A leaking water pipe inside our house recently caused damage that entailed major renovations. As the various work crews came in and out over the...
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“It’s been a crazy-busy summer.” “We’ve been playing catch-up all quarter.” “I’m meeting myself coming and going. I was...
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